Privacy Policy

Last Updated: October 5, 2026

At Soaps Factory, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, submitting an inquiry, requesting a quotation, ordering samples, or communicating with our team.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

We may collect personal and business information that you voluntarily provide to us, including:

Name
Company name
Email address
Phone number
Country or region
Shipping or business address
Product requirements
Estimated order quantity
Custom formulation requirements
Packaging and branding requirements
Information submitted through quotation forms, contact forms, email, or other communication channels

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring website
General geographic location
Cookie and analytics information

2. How We Use Your Information

We may use your information to:

Respond to inquiries and quotation requests
Provide product, OEM, ODM, and private label information
Prepare quotations and product recommendations
Arrange samples and production
Process and manage orders
Communicate about production, shipping, and customer service
Improve our website, products, and services
Analyze website traffic and advertising performance
Prevent fraud, abuse, and security risks
Comply with applicable legal and regulatory requirements

We do not sell your personal information to third parties.

3. B2B Inquiries and Business Communications

Our website primarily serves business customers, including brands, wholesalers, distributors, retailers, spas, hotels, salons, and other commercial buyers.

When you submit a quotation request or contact us regarding OEM, ODM, wholesale, or private label manufacturing, we may use your contact information to respond to your request and provide relevant business information.

We may also follow up regarding your inquiry, samples, quotation, production requirements, or related business services.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, measure advertising performance, and provide a better browsing experience.

These technologies may be used by services such as:

Shopify
Google Analytics
Google Ads
Meta or other advertising platforms
Website security and performance providers

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

5. Google Analytics and Google Ads

We may use Google Analytics and Google Ads to understand how visitors interact with our website and to measure the performance of our advertising campaigns.

Google may collect information through cookies or similar technologies, including device information, browser information, website activity, and advertising interactions.

You can learn more about how Google uses information from websites and apps that use its services through Google's privacy resources and advertising settings.

6. How We Share Information

We may share necessary information with trusted service providers when required to operate our business, including:

Website and e-commerce service providers
Payment service providers
Logistics and shipping companies
Email and communication service providers
Analytics and advertising providers
IT and security service providers
Professional advisers or regulatory authorities when legally required

These parties may only access information necessary to perform their services.

We do not sell or rent customer information for unrelated third-party marketing purposes.

7. International Data Transfers

Because we work with international customers, your information may be processed or stored in countries or regions outside your place of residence.

Where required, we take reasonable measures to protect personal information when it is transferred internationally.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal and business information only for as long as reasonably necessary for purposes including:

Responding to inquiries
Managing customer relationships
Processing orders
Maintaining business and transaction records
Meeting legal, tax, accounting, or regulatory obligations
Resolving disputes

Retention periods may vary depending on the type of information and applicable requirements.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent where applicable
Request information about how your data is used

To make a privacy request, please contact us using the information below.

11. Marketing Communications

If you receive marketing or promotional communications from us, you may request to stop receiving them at any time.

You can unsubscribe using the link provided in an email, where available, or contact us directly.

Business communications relating to active quotations, orders, samples, or customer service may still be sent when necessary.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies separately.

13. Children's Privacy

Our website and services are intended for business and commercial customers and are not directed toward children.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

The latest version will be published on this page with an updated revision date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Company Name: [LEGAL COMPANY NAME]

Brand / Website: Soaps Factory

Website: soapsfactory.com

Email: [BUSINESS EMAIL]

Phone: [BUSINESS PHONE NUMBER]

Business Address: [FULL LEGAL BUSINESS ADDRESS]

Country: China