Terms of Service

Last Updated: October 5, 2026

Welcome to Soaps Factory. These Terms of Service govern your use of our website, products, services, quotation requests, sample requests, OEM/ODM manufacturing services, private label services, and other business interactions with us.

By accessing or using this website, submitting an inquiry, requesting a quotation, ordering samples, or placing an order, you agree to these Terms of Service.

1. About Our Services

Soaps Factory provides business-to-business manufacturing and supply services, including:

• Private label soap manufacturing

• OEM and ODM soap production

• Custom formulation

• Custom fragrance, color, shape, and size

• Logo and mold customization

• Custom packaging

• Wholesale soap supply

• Product sampling

• Bulk manufacturing

Our website is primarily intended for brands, wholesalers, distributors, retailers, hotels, spas, salons, e-commerce businesses, and other commercial buyers.

2. Quotations

All quotations provided by us are based on the information available at the time of the quotation.

Pricing may depend on factors including:

• Product formula

• Ingredients

• Order quantity

• Packaging

• Printing requirements

• Custom molds

• Product specifications

• Shipping destination

• Raw material costs

• Exchange rates

Unless otherwise stated, a quotation does not constitute a binding agreement until the order details, payment terms, and production requirements have been confirmed by both parties.

Quotations may be subject to expiration or revision.

3. Minimum Order Quantity

Minimum order quantities may vary depending on the product, formula, packaging, customization requirements, and production method.

Custom formulas, packaging, molds, printing, or special ingredients may require higher minimum order quantities.

Please contact us for the applicable MOQ for your project.

4. Samples

We may provide product samples before bulk production.

Sample fees, customization fees, and shipping fees may apply.

Samples are intended to help customers evaluate product appearance, fragrance, texture, packaging, and other specifications.

Minor differences may occur between samples and bulk production due to normal manufacturing variations, raw material batches, packaging production, or other technical factors.

5. Custom Formulation

Custom formulations are developed based on the customer's requirements, feasibility, ingredient availability, production capabilities, and applicable manufacturing requirements.

Development fees may apply.

The final formula must be confirmed before bulk production.

Unless otherwise agreed in writing, formulation development does not guarantee exclusivity.

6. Product Specifications

Customers are responsible for reviewing and confirming final product specifications before production.

Specifications may include:

• Formula

• Ingredients

• Fragrance

• Color

• Product weight

• Product dimensions

• Shape

• Logo

• Label design

• Packaging

• Carton specifications

Production will normally begin only after the relevant specifications have been approved.

Once production begins, changes may result in additional charges, delays, or may no longer be possible.

7. Packaging and Artwork

Customers are responsible for reviewing and approving packaging designs, artwork, trademarks, logos, ingredient information, product claims, and other printed materials before production.

Customers must ensure they have the legal right to use all logos, trademarks, artwork, designs, and other materials provided to us.

We are not responsible for intellectual property disputes resulting from customer-provided materials.

8. Product Claims and Regulatory Compliance

Customers are responsible for ensuring that product labeling, advertising, claims, registration, import requirements, and sale of products comply with the laws and regulations of their target market.

Regulatory requirements may differ by country or region.

Unless specifically agreed in writing, we do not guarantee that a product, label, formula, or claim will satisfy every regulatory requirement in every market.

Customers should obtain appropriate professional or regulatory advice when necessary.

9. Orders

An order is considered confirmed after the applicable product specifications, pricing, quantity, payment terms, and other commercial terms have been agreed.

We reserve the right to decline an order where:

• Production is not technically feasible

• Required materials are unavailable

• The requested product or claim may violate applicable laws

• Payment requirements are not met

• Intellectual property concerns arise

• Other reasonable business risks exist

10. Payment

Payment terms will be stated in the relevant quotation, invoice, purchase agreement, or sales contract.

Depending on the project, payment may include:

• Sample fees

• Design or mold fees

• Deposits

• Balance payments

• Packaging costs

• Shipping costs

• Other project-related charges

Production may not begin until the required payment or deposit has been received.

11. Production Lead Time

Estimated production lead times may vary depending on:

• Order quantity

• Formula

• Packaging

• Customization

• Material availability

• Production schedule

• Seasonal demand

Any production or delivery date provided is an estimate unless explicitly confirmed otherwise in writing.

Delays caused by circumstances beyond our reasonable control may affect production or delivery schedules.

12. Shipping and Delivery

Shipping terms, freight charges, delivery methods, customs responsibilities, and insurance arrangements will depend on the agreed order terms.

Delivery times provided by carriers are estimates and may be affected by customs clearance, transportation delays, weather, government regulations, or other circumstances beyond our control.

Customers are responsible for providing accurate delivery information.

Additional shipping terms may be described in our Shipping & Delivery Policy.

13. Inspection and Product Acceptance

Customers should inspect shipments promptly after delivery.

If there is an issue involving quantity, packaging damage, manufacturing defects, or incorrect specifications, please contact us within the period stated in the applicable sales agreement or invoice.

Claims should include relevant supporting information such as:

• Order number

• Product name

• Quantity affected

• Photos or videos

• Packaging information

• Batch information, where applicable

We may request additional information before reviewing a claim.

14. Returns and Refunds

Because many of our products are customized or manufactured according to customer specifications, customized products are generally not eligible for return or refund once production has been completed, except where otherwise agreed or where a verified manufacturing issue exists.

Sample orders, customized packaging, molds, printed materials, and specially sourced materials may also be non-refundable.

For more information, please review our Refund & Returns Policy.

15. Intellectual Property

All website content, including text, graphics, product images, layout, branding, and other materials owned by Soaps Factory may not be copied, reproduced, distributed, or commercially used without authorization.

Customers retain ownership of trademarks, logos, artwork, and other intellectual property that they legally own and provide to us.

Custom molds, designs, formulations, or other project-specific intellectual property will be handled according to the applicable written agreement between the parties.

16. Confidentiality

We understand that B2B manufacturing projects may involve confidential information, including:

• Product concepts

• Formulas

• Packaging designs

• Commercial plans

• Pricing

• Market strategies

Where appropriate, confidentiality terms may be agreed separately in writing or through a Non-Disclosure Agreement.

17. Website Information

We aim to keep information on this website accurate and up to date.

However, product specifications, packaging options, ingredients, pricing, availability, minimum order quantities, and other information may change without prior notice.

Website content is provided for general business information and does not automatically form part of a binding sales agreement.

18. Prohibited Use

You may not use this website:

• For unlawful purposes

• To infringe intellectual property rights

• To submit false or misleading information

• To interfere with website security

• To transmit malicious code

• To impersonate another person or business

• To misuse our product information, images, or content

We reserve the right to restrict access where misuse is identified.

19. Limitation of Liability

To the extent permitted by applicable law, Soaps Factory will not be liable for indirect, incidental, consequential, or special losses resulting from use of the website or our services.

For individual orders, liability and remedies may also be governed by the applicable quotation, invoice, sales contract, purchase agreement, or other written agreement between the parties.

20. Force Majeure

We are not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including:

• Natural disasters

• Severe weather

• Epidemics

• Wars or civil disturbances

• Government restrictions

• Customs delays

• Transportation disruptions

• Power failures

• Labor disruptions

• Raw material shortages

• Supplier disruptions

We will make reasonable efforts to communicate material delays where possible.

21. Third-Party Services

Our website may use or link to third-party services, including payment providers, shipping companies, analytics services, social media platforms, or other technology providers.

We are not responsible for the terms, privacy practices, or performance of third-party services.

22. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page with an updated revision date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms where permitted by applicable law.

23. Governing Agreements

For B2B orders, the specific terms stated in a signed quotation, invoice, purchase order, sales agreement, manufacturing agreement, or other written agreement may take precedence over these website Terms of Service where there is a conflict.

24. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Company Name: [LEGAL COMPANY NAME]

Brand / Website: Soaps Factory

Website: soapsfactory.com

Email: [BUSINESS EMAIL]

Phone: [BUSINESS PHONE NUMBER]

Business Address: [FULL LEGAL BUSINESS ADDRESS]

Country: China